Question 1

Wedding On Wheels par vendor kaise book karte hain?

Accepted Answer

Vendors page par jaiye, apni location aur category filter karein, vendor ka profile check karein (portfolio, reviews, pricing), aur "Book Now" button click karein. Vendor availability real-time dikhti hai.

Question 2

Kya booking ke baad vendor change kar sakte hain?

Accepted Answer

Haan, booking date se 15 din pehle tak vendor change ya cancel kar sakte hain. Iske baad cancellation policy apply hoti hai. Vendor ke profile mein uski specific policy mention hoti hai.

Question 3

Kya saare vendors verified hain?

Accepted Answer

Bilkul. Hamare platform par listed har vendor hamare verification process se guzra hota hai — business documents, portfolio review, aur customer feedback check ke baad hi listing approve hoti hai.

Question 4

Vendor se directly kaise baat karein?

Accepted Answer

Har vendor profile mein "Contact Vendor" button hota hai. Aap in-app chat ya phone call se directly baat kar sakte hain. Dashboard mein message history saved rehti hai.

Question 5

Kaunse payment methods accept kiye jaate hain?

Accepted Answer

UPI, credit/debit cards, net banking, aur EMI options available hain. Razorpay secure payment gateway use hota hai — aapka data fully encrypted hai.

Question 6

Advance payment kitna dena hota hai?

Accepted Answer

Typically 20-30% advance booking ke time par dena hota hai. Remaining amount vendor ke saath agreement ke hisaab se hota hai — yeh vendor profile mein clearly mention hota hai.

Question 7

Refund policy kya hai?

Accepted Answer

Event se 30+ din pehle cancel karne par full refund milta hai. 15-30 din pehle 50% refund. 15 din se kam par refund nahi milta. Complete details hamaari Refund Policy mein hain.

Question 8

Payment failed ho gayi — amount kat gaya, booking nahi hua?

Accepted Answer

Agar amount kat gaya aur booking confirm nahi hua, toh amount 5-7 working days mein automatically refund ho jaata hai. Agar nahi aaya, weddingonwheels.in@gmail.com par contact karein booking ID ke saath.

Question 9

Password bhool gaye — kaise reset karein?

Accepted Answer

Login page par "Forgot Password" click karein, apna email daalein, aur aapko reset link mil jaayega. Link 30 minutes valid hota hai.

Question 10

Account delete kaise karein?

Accepted Answer

Settings > Account > Delete Account par jaiye. Account delete karne se pehle saari active bookings complete ya cancel karni hongi. Deleted account 30 din baad permanently remove hota hai.

Question 11

Kya ek se zyada weddings plan kar sakte hain ek account mein?

Accepted Answer

Abhi har account ek wedding plan support karta hai. Multiple weddings ke liye alag accounts create kar sakte hain. Multi-wedding support feature jald aayega.

Question 12

Vendor registration kaise hoti hai?

Accepted Answer

Vendor Registration page par jaiye, apna business register karein, portfolio upload karein, aur verification documents submit karein. Approval 2-3 working days mein hoti hai.

Question 13

Commission kitni hoti hai?

Accepted Answer

Wedding On Wheels 8-12% commission leti hai successfully completed bookings par. Subscription plans bhi available hain jo better visibility aur lower commission offer karte hain.

Question 14

Paise kab milenge?

Accepted Answer

Event completion ke 7 working days ke andar payment release ho jaati hai. Platform commission deduct karke baki amount aapke registered bank account mein transfer hoti hai.

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