Transparent Refund Policy
Hum samajhte hain ki plans change ho sakte hain. Isliye hamaari refund policy clearly defined aur fair hai.
Customer Cancellation Policy
30+ Din Pehle
100% Refund
2% processing fee deducted
15–29 Din Pehle
50% Refund
Baki 50% retained
7–14 Din Pehle
25% Refund
Baki 75% retained
7 Din Se Kam
No Refund
Last-minute cancellation
Vendor Cancellation — Aapke Favor Mein
Agar vendor cancel kare, toh:
Vendor ki taraf se cancellation hone par full refund milega — bina kisi deduction ke.
Aapko ₹500 compensation milega inconvenience ke liye.
Hum alternative vendor dhundhne mein actively help karenge.
Refund 5-7 working days mein process hoga.
Non-Refundable Situations
Event ke din no-show (koi advance cancel nahi kiya)
Partial service use karne ke baad cancellation
False information dene par booking cancel
Platform terms violate karne par ban
Common Questions
Refund kaise request karein?
Dashboard > Bookings > Cancel Booking par jaiye. Ya weddingonwheels.in@gmail.com par booking ID ke saath email karein.
Refund kab aayega?
Credit/Debit card: 5-7 working days. UPI: 1-3 working days. Net Banking: 3-5 working days.
Partial cancellation possible hai?
Haan, agar aapne multiple vendors book kiye hain, toh aap individual vendor cancel kar sakte hain applicable policy ke saath.
COVID ya emergency cancellation?
Government restrictions ya documented medical emergency par case-by-case basis par review hota hai. Support se contact karein.
Refund Issue?
weddingonwheels.in@gmail.com par booking ID ke saath email karein